1. Policy overview
We want you to have a reasonable opportunity to decide whether a paid UltraHumanizer subscription fits your writing workflow. An eligible first subscription purchase may be refunded when the request reaches us within three (3) calendar days of the original charge.
This Policy applies to subscriptions purchased directly through UltraHumanizer. It does not reduce any refund or cancellation right that cannot be waived under the law where you live.
2. Refund eligibility
A refund request is eligible for review when all of the following are true:
- The request concerns the first charge for a new paid UltraHumanizer subscription.
- We receive the request within three (3) calendar days of that charge.
- The account has used no more than 1,000 paid humanization words after the purchase.
- The purchase was made through our website and can be matched to the requesting account.
- The account has not violated our Terms of Use or attempted to misuse the refund process.
Meeting these conditions allows us to review the request; it does not override fraud checks, payment-provider restrictions, or applicable law.
3. Charges that are normally non-refundable
Except where applicable law requires otherwise, we do not normally refund:
- Requests submitted after the three-day window.
- Accounts that have used more than 1,000 paid humanization words.
- Automatic renewal charges, including monthly or annual renewals.
- Unused time remaining after a subscription is canceled.
- Plan upgrades, prorated adjustments, credits, promotional offers, or taxes.
- Charges connected to abuse, fraud, chargeback misuse, or a breach of our Terms of Use.
Suspected duplicate charges or billing errors are reviewed separately. Contact us promptly so we can verify the payment record and correct any confirmed error.
4. How to request a refund
Email support@ultrahumanizer.ai from the address used for your UltraHumanizer account. Include your full name, subscription plan, charge date, Stripe receipt or invoice number if available, and a short explanation of the request.
The email must reach us before the three-day deadline. Sending a request does not itself cancel automatic renewal, so turn off renewal separately from your account billing page if you do not want the subscription to renew.
5. Review and refund processing
We may verify the account, purchase, usage, and payment status before making a decision. If the request is approved, we will submit the refund to the original payment method through Stripe. We cannot redirect a refund to a different card, bank account, or person.
After a refund is submitted, the time required for it to appear depends on the card issuer or financial institution and is outside our control. Refund approval may also end paid access and return the account to the Free plan.
6. Automatic renewals and cancellation
Paid subscriptions renew automatically at the billing interval shown at checkout until renewal is turned off. You can manage renewal from the UltraHumanizer billing page. To avoid the next charge, cancel before the renewal date shown in your account.
Canceling renewal prevents a future renewal charge but does not automatically refund the current billing period. Unless a refund is approved or applicable law requires a different result, paid access remains available through the end of the already-paid period.
7. Changes and contact
We may update this Policy as our plans, payment systems, or legal obligations change. The version posted here applies from its stated “Last updated” date. Material changes will not retroactively reduce rights that already apply to an eligible purchase.
Questions about refunds or billing can be sent to support@ultrahumanizer.ai.